We all know people who have those. Their shoulders are so slopy that you’re in danger of suffering an avalanche! These people don’t stand up to the plate. They won’t make eye-contact and avoid having to explain their, or their teams’, part in something that didn’t go entirely right……
So. Do we care about that? Does it matter if someone refuses to take responsibility or Accountability? Look at our face, ‘are we boverred’?
Chances are you are ‘bovvered’. Chances are that you are pretty annoyed by people who avoid their responsibility and Accountability for either doing things or not doing things. And those things end up with you or your team having to do them. Or it means that you or your team can’t get the things you need to get done properly because you are waiting on someone or another team to do their stuff. Except, they aren’t doing their stuff, or not properly at least. Standards of performance start to decline and everyone begins not to care. The ‘others’ lack of Commitment and Accountability is undermining decision making and causing declining standards. Eventually, or maybe not so eventually, that’s going to have a negative impact on business performance and then on to the bottom line. Not good. Very not good.
So what should we do about this? Teams that Commit to decisions and standards of performance do not hesitate to hold one another accountable for adhering to those agreed decisions and standards. They don’t rely on their team leader as the main source of Accountability because they go directly to their peers. They don’t wait for the interminable time it takes to keep going up and down the ‘chain of command’ to discuss areas of concern. They feel comfortable talking to their colleagues themselves.
You might be thinking ‘why does all this matter’? What benefit would this have on me and my business? Well, it matters because avoidance of Accountability means inattention to Results. By feeling comfortable with discussing areas of concern with colleagues, positive and wanted Results are far more likely to be the order of the day.
If you’re thinking that your teams need more accountability and you’re not sure how to achieve that, then drop me an email at email@example.com and grab one of our free strategy monthly sessions. You can also have a free seat on Julie’s webinar